Return Policy

60 Night Trial

Each customer is eligible for one 60 Night Trial for their first order placed on Sojaa.ca. Only first orders placed on Sojaa.ca are eligible for the 60 night trial. Any orders placed using the same credit card, email address, billing and shipping address will be considered as being placed by the same customer. If you are not certain that your order qualifies for the Sojaa Sleep 60 Night Trial, contact our Customer Service team, we will happily assist you in determining your order’s eligibility.

Once a customer has made a return within their 60 Night Trial, they are not eligible for another trial. The 60 Night Trial is non-transferable and any returns require proof of purchase. Any Sojaa Sleep products ordered through a third-party are not eligible for the trial.

 

Shipping

Free shipping is available to the 10 provinces in Canada. We are working on providing shipping options to the Canadian territories! But for the moment, this service is not available. 

There is no fee or deductible required for the product, and transportation of any replacement is free to any provincial street address in Canada.

 

 

Size Exchanges

If the incorrect size is ordered, a one-time size exchange will be offered within the 60-Night Trial. This must be communicated to Sojaa Sleep within the first 60 nights and Sojaa Sleep will treat a size exchange as completion of the 60-Night Trial. Please confirm the correct size required before you order your product!

Once the replacement product has been received, failure to return the original product will be considered authorization for us to charge your card for the full price of the original item.

 

Returns and Refunds

Any environmental and/or customer-inflicted damage will disqualify the ability to exchange or return the Sojaa product. 

The product, opened or unopened, can only be returned within the 60 Night Trial. In the event of a return, the pickup address can differ from the original delivery address, however it must be a valid street address within any of the Canadian provinces.

Once a return is requested and the required information has been provided, you will be contacted directly by our pickup partner for your area to schedule an appointment. In urban areas, a partner will usually contact you within 2-5 business days. In rural areas, it may take up to 3 weeks for a suitable arrangement. 

While our partners will do their best to accommodate your requested times, pickups will ultimately be subject to their availability, and will occur only during their operating hours. You must accommodate pickup by the partner we selected within 10 business days of being contacted by this partner, or your return request will be voided. If you are outside of the trial period you will not be eligible to make another return request.

Once the pickup has been completed and confirmed, your refund will be processed back onto the original card used for the purchase. Standard processing time for the funds to be posted by your bank is 3-5 business days.

 

Billing

Promotional codes cannot be combined with other offers.

 

These terms may change at anytime

You agree that Sojaa may, at its sole discretion, suspend or terminate your access to all or part of its website and resources for any reason, including, without limitations, breach of this User Agreement. This includes that there may be change these Terms at any time. If the changes are material, we’ll let you know by email or posting a notice on the site before the changes go into effect. The notice will designate a reasonable amount of time which the new terms will go into effect for all users.

Any indication of illegal, fraudulent, or abusive activity may be grounds for terminating your relationship with Sojaa Sleep and may be referred to appropriate law enforcement authorities. Upon suspension, your right to use the Resources we provide will immediately be terminated, and we reserve the right to remove any information that you may have on file with Sojaa Sleep, including account or login information.

Additional Information

DIMENSIONS

TWIN FULL QUEEN KING

 38" x 74" x 10"

44lbs

54" x 74"x 10"

60lbs

60" x 80" x 10"

70lbs

76" x 80" x 10"

88lbs